Support & Help Centre
We’re here to help you succeed with Alumnipad
Support Tailored to Your Plan
Free & Standard
- ✓ Email support (24-48hr response)
- ✓ Knowledge base access
- ✓ Community forum
- ✓ Onboarding guides
Professional
Everything in Standard, plus:
- ✓ WhatsApp support
- ✓ Priority email (4hr response)
- ✓ Video tutorials
- ✓ Monthly webinars
Enterprise
Everything in Professional, plus:
- ✓ Dedicated account manager
- ✓ Phone support
- ✓ Custom training
- ✓ SLA guarantee
- ✓ On-site support available
Getting Started with Alumnipad
Step 1: Sign Up
Create your free account in under two minutes. No credit card required to get started.
Step 2: Import Data
Upload your alumni contacts from CSV or Excel files. Our import wizard handles the mapping automatically.
Step 3: Configure
Set up your branding, enable the modules you need, and configure user permissions for your team.
Step 4: Engage
Start connecting with your alumni community through WhatsApp, events, newsletters, and more.
Contact Support
Resources & Guides
API Documentation
Comprehensive RESTful API documentation for developers building custom integrations. Available for Professional and Enterprise plans.
WhatsApp Setup Guide
Step-by-step guide to configuring the WhatsApp Business API with Alumnipad for seamless alumni communication and engagement.
Data Migration Guide
Complete walkthrough for importing alumni data from legacy systems, spreadsheets, and other CRM platforms into Alumnipad.
Need Personalised Help?
Our team is ready to help you get the most out of Alumnipad. Reach out for a personalised consultation or custom training session.